Privacy Policy

1. Information We Collect

Depending on the services you use, we may collect information such as:

• Account information: Name, email address, username and account-related details.
• Transaction information: Deposit and withdrawal records, payment references, account balances, package purchases and transaction status.
• Verification information: Identity documents, selfies, proof of payment and other documents submitted for security or compliance checks.
• Support communications: Messages, complaints, attachments and other information you provide to our support team.
• Technical information: IP address, browser type, device information, access logs, timestamps and website usage information.
• Service preferences: Settings and records necessary to operate your account.

We aim to collect information reasonably necessary to operate, secure and support our services.

2. How We Use Information

We may use your information to:

• Create, maintain and secure your account.
• Process package purchases and maintain transaction records.
• Review deposits, withdrawals and payment evidence.
• Verify identity where required for security or legal compliance.
• Record account credits according to applicable package terms.
• Operate eligible promotional activities and prize draws.
• Respond to customer enquiries and complaints.
• Detect suspicious activity, abuse and potential fraud.
• Maintain website performance and troubleshoot technical problems.
• Meet legal, regulatory, accounting and record-keeping obligations.

3. Legal Basis for Processing

Where required by applicable data-protection law, we may rely on one or more of the following legal bases:

• Performance of a contract.
• Compliance with a legal obligation.
• Legitimate interests in securing and operating our services, where permitted by law.
• Your consent, where consent is required.

Where processing relies on consent, you may withdraw it as permitted by law.

4. Sharing Information

We may share relevant information with service providers that help us operate the website, including hosting providers, database and authentication providers, payment services, identity-verification providers, security services and customer-support tools.

We may also disclose information when necessary to comply with law, respond to lawful requests, investigate suspected fraud, protect users or our rights, or establish or defend legal claims.

We do not control the independent privacy practices of third-party providers. Please review their privacy policies when using their services.

5. International Transfers

Your information may be processed in a country different from the country in which you live. Where applicable law requires safeguards for international transfers, we will use the legally required safeguards.

6. Data Retention

We retain personal information for as long as reasonably necessary to operate your account, maintain financial records, resolve disputes, prevent fraud and meet legal obligations.

Retention periods may vary depending on the type of information and the circumstances. Information may be deleted, anonymised or securely archived when it is no longer required, subject to applicable law.

Closing an account does not necessarily result in the immediate deletion of records we are legally required or permitted to retain.

7. Security

We use reasonable technical and organisational measures intended to protect information against unauthorised access, alteration, disclosure, loss or misuse. However, no online service or electronic storage method can be guaranteed to be completely secure.

You are responsible for keeping your login credentials confidential and notifying us if you suspect unauthorised account access.

8. Cookies and Similar Technologies

The website may use cookies or similar technologies to support essential functions, maintain sessions, improve security, remember preferences and understand website performance.

Where consent is required for non-essential cookies, they should be used in accordance with applicable consent requirements. Disabling cookies may affect website functionality.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion or restriction of processing in certain circumstances.
• Object to certain processing.
• Request a portable copy of certain information.
• Withdraw consent where processing relies on consent.
• Complain to the relevant data-protection authority.

To make a privacy request, contact support@claimrise.uk.

10. Children

ClaimRise is not intended for children who are not legally permitted to use the relevant services. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information unlawfully, please contact us.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We do not control their privacy practices and are not responsible for their content or policies. Review their privacy notices before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be published on this page. Where required by law, we will provide additional notice or seek consent.